We sincerely apologize if you received an incorrect item. Please contact our support team as soon as possible and provide your order details together with a clear photo of the item you received. Once verified, we will arrange an appropriate resolution, which may include a replacement, store credit or refund depending on the circumstances. To help us resolve issues quickly, kindly report incorrect orders within 24 hours of delivery.
If your order has not arrived within the estimated delivery window, please contact our support team and provide your order details. In some cases, delays may occur due to weather conditions, traffic, high order volumes or delivery location accessibility. We will investigate the issue promptly and keep you updated until your order is successfully delivered or resolved.
Most orders are delivered within a few hours depending on your location, order size and delivery requirements. Larger orders, custom cakes, surprise packages or scheduled deliveries may require additional preparation time. Estimated delivery timelines will be communicated during your order confirmation process.
Free delivery is available on orders above ₦50,000. Delivery fees for other orders are calculated based on your order value, delivery location and delivery requirements. Applicable delivery charges will be communicated before your order is confirmed.
Orders are currently placed directly through WhatsApp. Once we receive your order request, our team will confirm product availability, delivery details, pricing and payment instructions before processing your order.
Slyced Kreme currently delivers to selected locations within Nigeria. Delivery availability depends on your address and the products in your order. You can confirm whether delivery is available to your location by contacting our team before placing an order.
Yes. Certain products and services, including cakes, surprise packages, catering orders and weekly dinner plans, may be scheduled for a preferred delivery date and time. Availability depends on your location and the nature of the order. Delivery preferences can be discussed and confirmed directly with our team when placing your order.
There are a few reasons why we may be unable to process or deliver an order at a particular time. Your delivery location may currently be outside our active delivery zones, certain products may be temporarily unavailable or sold out, weather conditions or logistics limitations may affect delivery availability, or some large and custom orders may require advance scheduling. If we're unable to fulfill your order, our team will contact you promptly with available alternatives or a refund where applicable.