Our Commitment
We take pride in providing high-quality products and services. If there is an issue with your order, we encourage you to contact us as soon as possible so we can review the situation and determine an appropriate resolution.
Returns & Refunds
Last updated: June 2025
Food Products
Due to the perishable nature of food products, including meals, cakes, pastries, snacks, small chops, parfaits, fruit bowls and drinks, we generally do not accept returns once an order has been delivered. This helps us maintain food safety and quality standards.
Incorrect, Damaged or Missing Items
If you receive an incorrect item, a damaged product, or if part of your order is missing, please contact us within 24 hours of delivery and provide your order details together with clear photographs where applicable. Once reviewed, we may offer a replacement, store credit or refund depending on the circumstances.
Refund Eligibility
Refund requests are assessed on a case-by-case basis. Approved refunds may be provided where an order cannot be fulfilled, where a verified issue significantly affects the quality of a product or service, or where required by applicable law.
Custom Cakes and Special Orders
Custom cakes, personalized products, catering requests, surprise packages and other made-to-order items may not be eligible for cancellation, return or refund once production has begun. If you need to make changes to a custom order, please contact us as soon as possible and we will do our best to assist.
Weekly Dinner Plans
Refunds for weekly dinner plans may not be available for meals that have already been prepared, dispatched or delivered. Any concerns regarding a subscription or scheduled plan should be reported to our team promptly so that appropriate assistance can be provided.
Culinary Classes
Registration fees for culinary classes may be refundable if a cancellation request is received sufficiently in advance of the scheduled class. Refund eligibility may vary depending on preparation costs, venue arrangements and other commitments already made for the event.
Orders Placed Through WhatsApp
Orders are currently placed and confirmed through WhatsApp. If you experience any issue with an order, please contact us through the same communication channel or through our Contact page so that we can review and resolve the matter as quickly as possible.
Refund Processing
Where a refund is approved, it will be processed using a suitable payment method determined by Slyced Kreme. Processing times may vary depending on the payment method used and other operational considerations.
Contact Us
If you have questions about returns, refunds or an existing order, please contact us through our Contact page and our team will be happy to assist.